• Hi all, Thank you Dayton and Elyse for assisting Pauline. Pauline, I did receive your email on 4/29 and responded as needed. I hope you received my response. For all customer support inquiries, please feel free to reach me at sarah@solutionbox.com (or sarah.solutionbox@gmail.com), 616-328-5748, as well as the support boards here on GPU as they [...]

  • Sarah commented on the blog post Support 8 years, 4 months ago

    I will email Ezra to make sure this is addressed as well.

    Thank you, Sabine.

    Sarah

  • Sarah commented on the blog post Support 8 years, 4 months ago

    Hi Sabine,

    Thank you for the heads up on this. Will get in touch with Ezra and David so we can fix this as needed.

    Thank you,
    Sarah

  • Sarah commented on the blog post Support 8 years, 5 months ago

    Hi Elyse,

    I have fixed your account for you. I do apologize for any inconvenience this may have caused you. Please let me know if there’s anything else I can do to assist you.

    Thanks,
    Sarah

  • Sarah commented on the blog post Support 8 years, 5 months ago

    Hello Vika,

    As a follow up, this has been fixed as needed. Please let me know if there’s anything else I can do to assist you by submitting a support ticket.

    Thank you,
    Sarah

  • Sarah posted a new activity comment: 8 years, 5 months ago

    Hi Elyse,

    Thank you for your comment. I added you as needed! :)

    Thank you,
    Sarah

    In reply to - Sarah commented on the blog post Support Hi Vika, Thank you for pointing this out to us. I will have our technical support look into this immediately. If you need anything else, please send me a support […] · View
  • Sarah commented on the blog post Support 8 years, 5 months ago

    Hi Vika,

    Thank you for pointing this out to us. I will have our technical support look into this immediately.

    If you need anything else, please send me a support ticket at http://www.solutionbox.com/support and I can assist you as needed.

    Thank you,
    Sarah
    customer support

  • Sarah commented on the blog post Support 8 years, 9 months ago

    Hi, Thank you for your comment. I would suggest that you please attend our next Faculty Call, where you can present this question to Ezra for further assistance. The information is listed under the “faculty hour” tab for future reference. When: Wednesday December 15th, 9:00pm Est. Dial In: +1 415 376 1329 Pin Code: 5399 [...]

  • Sarah commented on the blog post Support 8 years, 9 months ago

    Hi,

    Can you please specify the training manual that you are referring to? Also, I will be following up with you via email regarding this.

    Thank you,
    Sarah
    Customer support

  • Sarah commented on the blog post Support 8 years, 9 months ago

    Hi Mehmet,

    Thank you for your comment. I will be emailing you as needed.

    Thank you,
    Sarah

  • Sarah commented on the blog post Support 8 years, 9 months ago

    Hi George,

    Thank you for your response. I will be sending an email to you regarding the password.

    Thank you,
    Sarah
    Customer Support

  • Sarah commented on the blog post Support 8 years, 10 months ago

    Hi George, Thank you for your comment. If you go to the home page of this site, and scroll towards the bottom of the page, the passwords to all of the modules are listed there. Please note that you need to be logged into your account in order to see the information. Thank you, Sarah [...]

    • Uh, Sarah, I just did as you suggested and I see no listing of modules or passwords on the bottom of the Home Page. I am signed in. ???

  • Sarah commented on the blog post Support 8 years, 10 months ago

    Hi Alex,

    In following up with this, unfortunately we can’t provide support on PCS or we would do a terrible job! :)

    Also, for you and everyone, please check out the faculty calls with Ezra where you can ask such questions. :)

    Thanks!
    Sarah

  • Sarah commented on the blog post Support 8 years, 10 months ago

    Hi Alex,

    I honestly don’t have the answer for this, so I will run it by David and Ezra for assistance.

    Thanks!
    Sarah
    Customer Support

  • Sarah commented on the blog post Support 8 years, 10 months ago

    Hi Alex, Thank you for your comment. Please note that I did send you the emails on Friday as we discussed on the phone. I hope that it was of help to you. If you go to: http://www.shoppingcarttraining.com/ there are a lot of training and how-to videos that should assist you on setting up your [...]

  • Sarah commented on the blog post Support 8 years, 10 months ago

    Hi Caitlyn,

    Thank you for your comment. Please note that you can locate these under the “tools” section of this website.

    Warmly,
    Sarah
    Customer Support

  • Sarah commented on the blog post Faculty Hour 8 years, 10 months ago

    Thank you for your question Murph, and for your help, Sabine! ;-)

    If you notice above the calendar, Murph, there’s an disclaimer that reads in part:

    *While these calls may be recorded, the recordings will not be posted.

    We hope to have you on our next call!

    Thank you,
    Sarah
    Customer Support

  • Sarah commented on the blog post Support 8 years, 10 months ago

    Hi Joni,

    Thank you for your question. If you go to http://www.getpaidforwhoyouare.com, you’ll have the option to download the ebook version for free and/or purchase a hard cover copy.

    Thank you,
    Sarah
    Customer Support

  • Sarah commented on the blog post Support 8 years, 10 months ago

    Hi Joni,

    Thank you for your inquiry. If you go to http://www.getpaidforwhoyouare.com, you’ll have the option to download the ebook version for free and/or purchase a hard cover copy.

    Thank you,
    Sarah
    Customer Support

  • Sarah commented on the blog post Support 8 years, 10 months ago

    Hi MarieDi, Thank you for your comment. I will be sending you an email regarding the two charged books ( I am under the impression that you only wanted one book and not two). I will also look into your current account information to see if the email is relevant to you as well. Thank [...]

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